Legal
The terms for properties and guests, and how we handle personal information.
Draft. These pages show what each document will cover. The final text is being prepared and must be reviewed by a lawyer before launch.
Property Terms
Last updated: [DATE]The agreement between FunReturn and each property that uses the platform. It will cover:
- What FunReturn provides at no cost: the platform, team logins, setup, training and supplies
- The property’s responsibilities when handling, storing and releasing items
- Item retention periods and what happens to unclaimed items
- Handling of IDs, passports and high-value items
- Liability for lost or damaged items, and insurance
- How either side can end the agreement
Guest Terms
Last updated: [DATE]The terms a guest accepts when reporting an item or paying to have it returned. It will cover:
- How reports work, and that the property decides whether an item matches
- What the guest pays: postage and handling, shown before payment
- Shipping times, carriers and tracking
- Refunds, cancellations and damaged or lost packages
- Items that can’t be shipped, such as restricted or hazardous items
- Pickup in person and the signature required
Privacy Notice
Last updated: [DATE]How FunReturn collects, uses and protects personal information. It will cover:
- What we collect: names, contact details, addresses, item photos and stay dates
- Why we collect it: to match, return and track items
- Who we share it with: the property, the shipping carrier and our payment processor
- Card details are handled by the payment processor and never stored by FunReturn
- How long we keep information, and how to ask us to delete it
- How to contact us about privacy
Questions about these terms?Contact Support