Questions? We have answers.
Everything properties and guests usually ask about FunReturn.
Running FunReturn at your property
How much does FunReturn cost my property?
Nothing. The platform, your team’s logins, setup, training and supplies are all free. Guests pay for their own shipping when they want an item sent back.
What supplies do we get?
Shipping supplies are included: boxes in three sizes and label pouches, at no cost. Order them from the Supplies section of your dashboard whenever you need them.
What happens after we register?
We review your registration, usually within one business day, and email you a link to set your password. Then you get your property’s hotel code, add your team and start logging items.
Who on my team can use it?
Everyone who handles lost and found. Managers run the account, and staff log and store items. The manager chooses what each person can do, like approving releases or seeing reports.
Does the carrier pick up the boxes?
Yes. Schedule a UPS, FedEx or USPS pickup from your dashboard, and the driver collects every packed box at the front desk. Your team just hands them over.
How long do we keep items?
You decide: 30, 60 or 90 days. FunReturn flags items that are about to reach that date so nothing is forgotten.
What about passports, IDs and valuables?
They are flagged when they are logged, and they can’t be released or shipped until a supervisor approves it.
Does it work in Spanish?
Yes. Your team and your guests can use FunReturn in English or Spanish.
Getting your item back
How do I report something I left behind?
Go to Report a Lost Item, find the hotel where you stayed and describe the item. It takes about 2 minutes and you don’t need an account.
Where do I find my hotel code?
It may be on your receipt or in an email from the hotel. You don’t need it, though. You can also search by the hotel’s name, city or zip code.
What happens after I report a lost item?
The hotel gets your report and checks for your item. You hear back by text and email whether they have it. If they do, they confirm it’s yours and you choose how to get it back.
What if the hotel hasn’t found my item?
Your report stays open. If the item turns up, the hotel matches it to your report and we let you know.
How much does shipping cost?
It depends on the size of the item and how far it’s going. You see the full price, postage and handling, before you pay. No surprises.
How do I pay?
From your phone, with a card or a digital wallet. You don’t need to create an account.
Can I pick it up in person instead?
Yes. Choose pickup, and sign on a tablet or phone at the desk when you collect it.
How do I track my package?
You get a tracking number by email and text as soon as it ships, plus updates until it’s delivered.